Last updated: 31 August 2026

Delivery Coverage

Bloom Lab delivers across Lebanon through our courier partner, Todoor. Customers must provide a complete and accurate delivery address, including the city, area, street, building and floor, together with an active telephone number.

Delivery Fee

A flat delivery fee of $3 applies to every order across Lebanon. The delivery fee will be displayed at checkout before the order is submitted. Free delivery is not currently available.

Delivery Time

Orders are normally delivered within 2-3 working days. Delivery working days are Monday through Saturday. Sundays and public holidays are not counted as working days.

Delivery times are estimates and may be affected by promotions, public holidays, severe weather, road closures, courier delays or other circumstances outside Bloom Lab’s reasonable control.

Order and Delivery Confirmation

Todoor may contact the customer by telephone or WhatsApp to confirm the address and arrange delivery. Customers should keep their telephone available after placing an order.

Payment

Payment is available by Cash on Delivery only. Customers may pay in physical cash using US dollars or the equivalent amount in Lebanese pounds. The applicable Lebanese-pound amount will be communicated before or at delivery.

Receiving Your Order

Customers should inspect the external condition of the package upon delivery. If the package appears seriously damaged, opened or tampered with, the customer should inform the courier and contact Bloom Lab immediately.

If the customer is unavailable, Todoor may arrange a second delivery attempt. Bloom Lab will not charge an additional delivery fee for the second attempt. Repeated unsuccessful attempts may result in cancellation of the order.

Damaged or Incorrect Orders

If a product arrives damaged, leaking, defective or different from what was ordered, the customer must contact Bloom Lab within 24 hours of delivery and provide:

  • The customer’s name and order number
  • A short description of the issue
  • Clear photographs or a video of the product and packaging

The customer should not use or dispose of the affected product before Bloom Lab reviews the request.

Customer Service

  • Telephone/WhatsApp: +961 81 347 460
  • Email: Bloomlab.lb@gmail.com
  • Address: Bloom Lab, Kfarahbab Main Road, BLOM Bank Building, Kfarahbab, Lebanon
  • Hours: Monday-Friday, 10:00 AM-6:00 PM; Saturday, 9:00 AM-1:00 PM