Last updated: 31 August 2026
Bloom Lab wants customers to be satisfied with their orders. Because our products include cosmetics and personal-care items, returns must also respect health, hygiene and product-safety requirements.
Return Period
A customer may request the return of an eligible product within 10 calendar days from the date it was delivered. The return request must be submitted to Bloom Lab by WhatsApp or email before the 10-day period expires.
Eligible Returns
To qualify for a return, the product must:
- Be unused, unopened and untested
- Have its original seal intact, where applicable
- Remain in its original packaging and in the condition in which it was delivered
- Include the order number or other proof of purchase
Opened or Used Products
For hygiene and safety reasons, cosmetic and personal-care products cannot be returned after they have been opened, unsealed, tested or used, except when the product is defective or was delivered incorrectly.
Customers should review the ingredient list and usage instructions before purchasing and perform a patch test when appropriate.
Damaged, Defective or Incorrect Products
If a product arrives damaged, leaking, defective or different from what was ordered, the customer must contact Bloom Lab within 24 hours of delivery. The request should include the order number and clear photographs or a video showing the product, packaging and issue.
After verification, the customer may choose an exchange or refund. Bloom Lab will arrange collection through Todoor and pay the applicable return-delivery cost.
Change-of-Mind Returns
For an approved change-of-mind return, Bloom Lab will arrange for Todoor to collect the eligible product and Bloom Lab will pay the return-delivery cost. The product remains the customer’s responsibility until it is collected and received by Bloom Lab.
Refunds and Exchanges
For an eligible return, the customer may choose either a refund or an exchange. Approved refunds will be completed within 3 working days after Bloom Lab receives and inspects the returned product.
Because orders are paid by Cash on Delivery, the refund method will be agreed with the customer and may include cash, Whish Money, OMT or bank transfer, depending on the circumstances.
Promotional and Final-Sale Products
Products clearly identified as promotional, discounted or final sale cannot be returned for a change of mind where permitted by law. This does not affect the customer’s rights when a product is defective, damaged, incorrect or otherwise covered by mandatory Lebanese consumer-protection rules.
Bundles
A bundle may only be returned as a complete set. Individual products from a discounted bundle cannot be returned separately. All products, accessories and gifts included in the bundle must be returned unused, unopened and in their original condition unless the return concerns a defective or incorrect item.
How to Request a Return
- WhatsApp/Telephone: +961 81 347 460
- Email: Bloomlab.lb@gmail.com
- Return address: Bloom Lab, Kfarahbab Main Road, BLOM Bank Building, Kfarahbab, Lebanon
Nothing in this policy limits any mandatory rights available to customers under Lebanese law.