Last updated: 31 August 2026
This Privacy Policy explains how Bloom Lab (‘Bloom Lab,’ ‘we,’ ‘our’ or ‘us’) collects, uses, stores and shares personal information when customers visit bloomlabcenter.com, place an order, subscribe to marketing or contact us.
Information We Collect
- Name, email address, telephone or WhatsApp number
- Billing and delivery address
- Order details and purchase history
- Customer-service messages, return requests and reviews
- Newsletter and marketing preferences
- Device, browser, IP address, cookie and website-usage information
Bloom Lab currently accepts Cash on Delivery and does not request or store payment-card details for these orders.
How We Use Information
- Process, confirm and deliver orders
- Contact customers regarding an order, delivery, return or refund
- Provide customer service and respond to questions
- Prevent fraud, misuse and security incidents
- Improve our website, products, advertising and customer experience
- Maintain required business, tax and transaction records
- Send email, WhatsApp or SMS promotions when the customer has consented
- Comply with applicable legal obligations
Marketing Consent
Providing a telephone number or email address to complete an order does not by itself enroll the customer in promotional marketing. Marketing messages will be sent only where the customer has provided the required consent.
Customers may unsubscribe from emails through the unsubscribe link or ask Bloom Lab to stop promotional WhatsApp or SMS messages at any time. Necessary messages relating to an active order may still be sent.
Cookies and Advertising Tools
The website uses necessary cookies to operate the shopping cart, checkout and security functions. If enabled, Bloom Lab may also use Google Analytics, Meta Pixel and similar technologies to measure website activity, purchases and advertising performance.
Where required, customers will be given a clear option to accept, reject or manage non-essential cookies.
Sharing of Information
Bloom Lab shares personal information only where reasonably necessary with trusted service providers, including:
- Todoor, which receives the customer’s name, telephone number, address and order details needed to complete delivery
- Website-hosting and e-commerce service providers
- Information-technology, security, analytics and marketing providers
- Professional advisers and public authorities when legally required
Bloom Lab does not sell customers’ personal information.
Data Security and Retention
Bloom Lab uses reasonable administrative and technical measures to protect personal information. However, no website or electronic-storage system can be guaranteed to be completely secure.
Information is retained only for as long as reasonably necessary to fulfil orders, provide customer service, maintain required records, resolve disputes and comply with legal obligations.
Customer Rights
Subject to applicable Lebanese law, customers may request access to or correction of their personal information, object to direct marketing, withdraw consent, or request deletion when Bloom Lab is not legally required to retain the information. Bloom Lab may request reasonable verification of identity before completing a privacy request.
Children’s Privacy
The website and products are not directed to children under 18. A parent or legal guardian should place an order on behalf of a minor.
Third-Party Links
The website may contain links to third-party websites. Bloom Lab is not responsible for the privacy or security practices of those websites.
Policy Updates
Bloom Lab may update this Privacy Policy when its practices, website or legal obligations change. The revised version will be posted on this page with an updated date.
Contact Us
Address: Bloom Lab, Kfarahbab Main Road, BLOM Bank Building, Kfarahbab, Lebanon
Email: Bloomlab.lb@gmail.com
Telephone/WhatsApp: +961 81 347 460